Service Before Sale
Product Introduction: Provide detailed product introductions, including features, functions, specifications, and advantages, to help customers understand the basic information about the products.
Answering Inquiries: Respond promptly to customer questions to ensure they have a clear understanding of the products.
Product Demonstration: Conduct product demonstrations to showcase the usage and effectiveness of the products, allowing customers to better understand their functions and performance.
Customized Solutions: Offer personalized solutions based on the customer's needs and scenarios, free of charge, to meet their specific requirements.
Service After Sale
Customer training
After on-site installation, we train the customer's operators and maintenance personnel to accurately operate the equipment and fully maintain the system.
Inspection before warranty expiration
Prior to the expiration of your warranty, we conduct a comprehensive free inspection of your system to ensure its continued reliability.
Preventive maintenance
Under our tailored maintenance agreements, we offer regular servicing, encompassing essential repairs, upkeep, and enhancements, to uphold top-tier system performance and durability.
Technical support hotline
Realkey offers a 24-hour hotline service, ready to address your inquiries anytime.
Emergency services
Our proficient service team is ready around the clock. Should your operational system encounter issues, rest assured of swift on-site assistance, minimizing downtime effectively.
Spare parts service
With a well-stocked inventory of spare parts, we're prepared to ship whenever you need.
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